Quality and Client Service the Key to Record Results at Lextox
10th April 2017 – CARDIFF, U.K. – Lextox, a specialist drug and alcohol testing laboratory, today announced record results for its financial year ending 31st January 2017.
The Cardiff headquartered firm, which celebrated its 5th anniversary in 2016, recorded a 73% increase in sales, compared to its previous year.
According to Client Services Manager, Liam Feasey, the secret to Lextox’s success is its focus on quality and client service.
The company, which provides testing services to the courts, solicitors and local authorities involved in family law cases and child care proceedings, promises to deliver results and Expert Reports in 5 working days or less.
Feasey commented “It’s our aim to provide our clients with the most reliable results and responsive service. Dedicated Client Managers provide clients with one, case aware, contact from start to end. Professionally trained sample collectors, UK wide, mean samples can be collected within 48 hours, and we offer free queries on results. All of this is underpinned by our commitment to quality”.
And it’s working. Lextox significantly grew its client base last year.
To meet increased demand, Lextox has invested in a new laboratory and more office space to home the 31 new members of staff recruited in the second half of the year, a quarter of these responsible for sample collections across England and Wales.
All while maintaining its high standards of service. Last year Lextox’s average turnaround time for Analysis Results and Expert Reports dropped to just 4 working days.
The future looks bright for Lextox. When asked about 2017 objectives, Feasey commented “More of the same. We’re continuing to expand our network of UK collectors and client service team to make sure doing business with Lextox is as easy as possible. The drug landscape is changing, legal highs present a new challenge for society and testing facilities. We’ll continue to develop our methods for the detection of new substances to respond to and support customers with this”.
For more information about Lextox, interested parties are asked to visit www.lextox.co.uk.