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Our Team

Our Team. Your Team


At Lextox, it’s not only our established procedures that make us a trusted partner to over 17,000 family law clients across the UK – but the people behind the processes. Lextox is the preferred choice for many clients based on the quality of our people and the relationships they have built with our team.

We pride ourselves on recruiting and retaining the very best people to deliver a responsive service and reliable results.

Our team. Your team.

Management


Led by Managing Director Paul James, the Lextox Management team bring a wealth of knowledge and experience to the company. Since the company’s inception in 2011, the team has contributed to making Lextox one of the UK’s most successful hair drug and alcohol testing laboratories.

Paul James / Managing Director, Liam Feasey / Quality and Business Services Manager, Clare Bevan / Finance Manager, Paul Roderick / Head of Sales Operations, Donna Muldoon / Reporting Manager

Dr Robert Kingston / Laboratory Director, Iain Masterton / IT Manager, Joanne Burford / Laboratory Manager, Alison Pittard / HR Business Partner for SW and Wales

Client Support


At Lextox, every client has a dedicated Client Manager. From providing case specific quotations, to arranging sample collection appointments and the monitoring of analysis results, you will have one point of contact who will manage your case from start to finish with an unparalleled commitment to meeting your deadlines.

Sample Collection


Sample collection is undertaken by our team of trained Sample Collectors. Responsible for over 200 sample collections every week, our Sample Collectors are fully trained in the collection of hair, blood and DNA samples, many are phlebotomists and all are DBS checked.

Located across the UK, our Collectors are able to collect multiple sample types at the same appointment, follow strict chain of custody procedures and collect samples sensitively and sympathetically to ensure minimal discomfort for the donor.

Laboratory and Reporting


Our team of Laboratory Analysts, Reporting Scientists and court trained expert witnesses is the largest and most experienced in the UK, routinely analysing and reporting over 1000 family law cases every month. The team has extensive knowledge in interpreting hair drug and alcohol results as well as having the crucial laboratory experience that underpins their knowledge.

Expert Reports are written by our own team of laboratory based UK experts with over 100 years’ combined experience. Our Reporting Scientists have relevant scientific degrees (e.g. BSc Forensic Science); several years’ laboratory and reporting experience; and are members of relevant professional bodies including the Society of Hair Testing (SoHT).

Our expert witnesses regularly attend court to explain the testing results, including the sample analysis and chain of custody. Our experts are Bond Solon trained and are able to use our experience and knowledge to provide sound forensic toxicology advice for client cases.

Quality


Our Quality team is made up of scientists and commercially experienced professionals, that together, oversee all aspects of the business to ensure that Lextox is compliant to ISO 17025 testing quality standards.

Having maintained ISO 17025 accreditation, awarded by the United Kingdom Accreditation Service (UKAS), for 10 consecutive years and also becoming one of the first hair testing laboratories to have confirmation of Lab 51 compliance (a UKAS extension of ISO 17025); our clear and proven commitment to quality demonstrates our laboratory’s competence and expertise in undertaking the analysis.

Having high standards within every aspect of our business, through a dedicated Quality team who manage our Quality system, ensures that our commitment to Quality is achieved.

Finance


Each drug and alcohol testing case is unique and therefore the invoicing process is too. Our large and experienced finance team are there to support you with any invoicing queries that you may have. They also work to right first time procedures to ensure that invoices reflect the analysis undertaken.

Business Services and Marketing


Our Business Services team are there to support you with any result queries you may have and (on very rare occasions) investigate and manage any complaints to a satisfactory close.

Working together with the marketing team they ensure clients remain up to date with and are fully educated on drug and alcohol testing through CPD seminars and online content such as blogs and webinars. They constantly monitor both current and future market requirements to ensure that Lextox are at the forefront of industry changes.

Responsive / Reliable / Results