April 2022, Cardiff, UK: Lextox Drug & Alcohol Testing, a member of SYNLAB UK & Ireland, today announced that they have made it even easier for clients to instruct drug, alcohol and DNA testing for family law cases, by launching a new client app.
The free app, which can be used on Apple and Android devices, allows solicitors and Local Authorities to access quick pricing, request and accept quotations, provisionally book sample collection appointments, view and receive notifications on the status of existing cases while in court or ‘on the go’.
In a 2021 client satisfaction survey, Lextox clients said that ease of instructing testing was the most important factor to them when choosing a drug and alcohol testing laboratory. The launch of the new client app demonstrates Lextox’s commitment to customer centricity and innovation.
The app, which is a unique offering among drug and alcohol testing providers, is another string to Lextox’s bow in continuing to provide a high quality, reliable service from beginning to end.
Clients will now benefit from greater visibility on each of their cases with access to up-to-date information on the status of each case. Notifications will also be sent once samples have been received in our laboratory and once results have been sent.
Lextox’s Managing Director, Paul James, commented “The launch of the client app is the latest way that Lextox is adding value for clients. Lextox has always been 100% focussed on service, the new app provides another platform for clients to instruct and work with us, without removing the all-important relationships clients have with our team.”
For more information on and to download the client app, interested parties are invited to visit the Lextox website.